Terms of service
# Terms of Service
*Last updated: June 2026*
Welcome to Sapphire Collective. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before shopping with us.
## 1. About Us
Sapphire Collective is an online clothing store based in Pakistan, offering stitched and unstitched lawn, chiffon, and embroidered 3-piece suits, with delivery across Pakistan and internationally.
## 2. Eligibility
By using our website and placing an order, you confirm that you are at least 18 years of age, or are placing an order under the supervision of a parent or legal guardian.
## 3. Product Descriptions and Designs
- We make every effort to display product colors, fabric, and details as accurately as possible. However, slight variations in color or design may occur due to screen settings, lighting, or batch differences in fabric printing/embroidery.
- Some of our designs are inspired by or replicate the style of popular market trends and are not sold as original designer-brand merchandise. Any brand or design names mentioned are used solely to describe the style or inspiration of a product, and we do not claim affiliation with, or endorsement by, the original designers or brands.
- If you believe any content on our website infringes your intellectual property rights, please contact us at the details below so we can review and address the concern.
## 4. Pricing
- All prices listed on our website are in Pakistani Rupees (PKR) unless stated otherwise, and are inclusive of applicable taxes unless mentioned.
- We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.
- In case of a pricing error on our website, we reserve the right to cancel the order and issue a full refund.
## 5. Orders and Payment
- We currently accept **Cash on Delivery (COD)** as our primary payment method.
- By placing an order, you agree to make payment in full at the time of delivery.
- We reserve the right to cancel any order at our discretion, including in cases of suspected fraud, repeated refused deliveries, or unavailability of stock.
## 6. Shipping and Delivery
- We deliver across **Pakistan and internationally**. Delivery timelines vary depending on your location and are provided as estimates, not guarantees.
- Sapphire Collective is not responsible for delays caused by courier services, customs clearance (for international orders), weather, or other circumstances beyond our control.
- Customers are responsible for providing accurate shipping information. We are not liable for failed deliveries due to incorrect addresses or contact details.
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
## 7. Returns, Exchanges, and Refunds
All returns, exchanges, and refunds are governed by our separate [Refund & Return Policy], which forms part of these Terms. Please review it before placing an order.
## 8. Stitched and Unstitched Items
- Stitched items are made according to the size selected by the customer at checkout and are considered final sale, except in cases of defect or incorrect item received.
- Customers are responsible for selecting the correct size using our size guide. Sapphire Collective is not liable for sizing issues arising from incorrect customer selection.
## 9. Intellectual Property
All content on this website, including text, images, logos, and graphics (excluding third-party design inspirations referenced in product listings), is the property of Sapphire Collective and may not be copied, reproduced, or used without our written permission.
## 10. User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to our systems or data
- Post or transmit any harmful, abusive, or fraudulent content
- Interfere with the proper functioning of the website
## 11. Limitation of Liability
To the fullest extent permitted by law, Sapphire Collective shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to delays, loss of data, or third-party courier issues.
## 12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or for legal reasons. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
## 13. Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.
## 14. Contact Us
If you have any questions about these Terms of Service, please reach out to us:
- **WhatsApp:** 0307 1795218
- **Website:** sapphirecollective.pk
Thank you for shopping with Sapphire Collective — authentic service, quality lawn and embroidered collections, and nationwide and worldwide delivery.